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MULTIROTORS & UAVS BALLOONS & BLIMPS GLIDERS & PLANES GROUND STATIONS ROBOTS & UGVS RECREATIONAL BOATS & ROVS LIMITED SUPPLY ITEMS

 

Support



ReallyCoolToys offers not only the latest and greatest products to customers worldwide, it also offers second-to-none quality customer support and services, assuring the full satisfaction of each and every customer before and after purchase both. Our warehouses and over 200 value added resellers, and regional distributors, all work together extending our sales as well as support reach throughout the world. Our support team is much more than technically savvy, they have a passion for the products we offer, a tremendous pride in what they do and the products they support, and an unmatched commitment to do what is right for our customers every time.

At ReallyCoolToys, we understand that to our customers, quality of service, and support reliability are very important. Our support team is available 7 days a week to assist customers around the world, correctly interpreting, and diagnosing all support issues and providing the appropriate solution in a timely manner. Please see below, as well as our Terms & Privacy Statement for more information.

How to Purchase: Customers may purchase products through our web store, by phone, or by fax. We accept all major credit cards through PayPal, company and personal checks, as well as routing services. No money orders.

Web Store Hours: 24 hours a day - any time. Orders are processed within 24 hours of order placement (with the exception of weekends and holidays). Shipping is processed accordingly. Phone and Fax orders accepted from 10am to 4 pm PCST.

All Orders Are Final: Our products are highly specialized and therefore all orders are final. No refunds, only store credit. Special effort is made to assure your repeat business and satisfaction.

Quality Control & Returns: All products are examined carefully prior to shipping. Each product is carefully packaged and shipped insured. Return authorization may only be granted for return of defected product within 3 days once shipment is received. Buyers must contact us to request return authorization in advance. Items shipped to us without proper authorization will be rejected on arrival. Shipping and restocking fees are applied accordingly.

Product Availability: All order placements are subject to availability. While most products ship within 24-48 hours of payment received, we do not guarantee the availability of any product and may cancel your order and refund you fully at any time. Prior to placing orders each customer must read and agree to all of our Terms and Conditions.

Made To Order: "Made To Order" parts and products are offered throughout our web site. These items are custom built on a made to order basis and may not be returned after purchase. The condition and terms for purchasing each item is displayed accordingly throughout our on-line store.

Warranty and Manufacturer Terms: Each manufacturer offers its own respective warranty and terms. Please contact us if you need to obtain additional information beyond what is available at our web site.

  Contact Information:

General feedback and inquiries
Investor relations and inquiries
Manufacturer inquiries
Product evaluation inquiries
Return authorization request
Technical support inquiries
Pre and post sale inquiries
Conceptual design inquiries
Accounting and administration
Orders and shipping status
Web site inquiries

 

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